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important booking information

Cancellation policy

  • Up to 60 days before your arrival: free of charge
  • 59 to 30 days before your arrival: 60 per cent
  • 29 to 14 days before your arrival: 80 per cent
  • less than 14 days before your arrival: 90 per cent

Please note: In the event of late arrival or early departure
we shall charge you the full price of the package.
A handling fee of € 100.- will be charged for cancellations.

Terms of payment

A down-payment of 50 per cent of the booking amount is due after completion of the booking.

Please note that we do not accept any credit card payments. You may transfer the remainder before your arrival or pay in cash during your stay.


Our bank details:

Maria Theresia Auer
Volksbank Serfaus
IBAN: AT 85 4239 00054 0000 990


Travel cancellation insurance

We would recommend taking out a travel cancellation insurance policy in case of any accident, sickness or any necessary early departure. In this way you have a guarantee that any costs will be reimbursed.

Arrival and departure

  • On the day of your arrival our apartments are ready for occupancy at 3.00 p.m. Please let us know in good time if you will arrive later that 8.00 p.m.
  • Please vacate the apartments by 10.00 a.m. on the day of your departure.


After we want to meet the demands of guests with allergies to animal hair, we ask for your understanding that unfortunately we can not provide accommodation for four-legged friends.


All our holiday apartments are, without exception, non-smoking apartments.


All prices and any other information specified on our homepage are without warranty. Please note that these may be altered at any time and without giving reasons.


We offer you the opportunity to check the availability of your desired apartment quickly and easily online. Please enter the required time period as well as the number of nights and the number of persons. Subsequently you will be informed immediately if the requested holiday apartment is still available at your chosen dates.