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important booking information

Cancellation policy

  • Up to 90 days before arrival free of charge

  • 89 days - 30 days before arrival 50%

  • 29 days - 14 days before arrival 80%

  • Less than 14 days 100%

The provisions of the General Terms and Conditions for the Hotel Industry (AGBH 2006) apply.


Please note: In the event of late arrival or early departure
we shall charge you the full price of the package.
A handling fee of € 50.- will be charged for cancellations.


We reserve the right to cancel a booking up to 24 hours after it has been made without giving reasons.

local tax

  • The local tax is charged at € 2.60 per person/per day.

  • From November 2024 € 3.70 per person/per day.

  • Children up to the age of 15 are exempt.

Terms of payment

A down-payment of 50 per cent of the booking amount is due after completion of the booking.

Please note that we do not accept any credit card payments. You may transfer the remainder before your arrival or pay in cash during your stay.


Our bank details:

Isabella Auer
Volksbank Serfaus
IBAN: AT 85 4239 00054 0000 990


Travel cancellation insurance

We would recommend taking out a travel cancellation insurance policy in case of any accident, sickness or any necessary early departure. In this way you have a guarantee that any costs will be reimbursed.

Arrival and departure

  • Our flats are ready for occupancy from 4.00 pm on the day of your arrival. After cleaning, the flats can also be occupied earlier. Please inform us in good time if you expect to arrive after 8.00 pm.
  • Please vacate the apartments by 10.00 a.m. on the day of your departure.


After we want to meet the demands of guests with allergies to animal hair, we ask for your understanding that unfortunately we can not provide accommodation for four-legged friends.


All our holiday apartments are, without exception, non-smoking apartments.


All prices and any other information specified on our homepage are without warranty. Please note that these may be altered at any time and without giving reasons.


We offer you the opportunity to check the availability of your desired apartment quickly and easily online. Please enter the required time period as well as the number of nights and the number of persons. Subsequently you will be informed immediately if the requested holiday apartment is still available at your chosen dates.